Privacy Policy

HEAVEN is an online store, dedicated to the distribution of clothing, shoes and accessories for the practice of pole sports, in its different variations. (pole dance, sport, fitness, exotic and others)
By accessing our Website and using our services, you acknowledge that you have read and understood this Privacy Policy, as well as the information collection and processing practices described in it.
This Privacy Policy was last updated on November 15, 2022. We may make changes to this Privacy Policy from time to time; therefore, we recommend that you review it regularly to stay informed of any updates.
This Privacy Policy describes in detail the process of collecting, using and disclosing your personal data.
We understand that providing us with your personal information online implies a high degree of trust. Therefore, we appreciate your trust and we give the highest priority to guarantee the security and confidentiality of your personal data, you can find below a summary of how we treat your personal data,
1 Collection of your personal data
2 How we use your personal data
3 With whom we share your personal data
4 How long we keep your personal data
5 Cookies and other web technologies
6 Your rights
7 How we protect your personal data
8 Information regarding minors
9 Changes to this Privacy Policy
10 How can you contact us?

1. Collection of your personal data
Personal data is all information about an individual from which that person can be identified, email addresses, date of birth, password, and payment information. This does not include the resulting data when the identity has been removed.
In the course of our work, we collect and process personal data in different ways. We may collect personal data that you give us directly, but we also collect data in sweepstakes, or by recording how you interact with our services, for example by using cookies on this website. We may also receive information from third parties.
The personal data we collect about you may include, but is not limited to: your name, email address, mailing address, phone number, billing information, survey responses, and other information you may provide to us yourself on our site. , your IP address and browser software.
You can choose not to provide us with such personal data. However, in general you must provide us with certain information about yourself, in order to take advantage of many advantages of the Website, For example, only registered members can make purchases, and send some of our images to their friends, access newsletters. Participate in surveys, contests or sweepstakes. In addition, certain information is also required for you to ask us questions or initiate other transactions on our website.
Information you provide to us: We may receive and store any information that you enter on our Website or otherwise provide to us by contacting us.
Information from other sources: We may also obtain information about you, from time to time through the link you maintain with us through social media, if you access third party services, such as social media services, through our Site. web or before visiting our Website, we may collect certain information, such as your username and other information that these services make available to us in accordance with the privacy policy of the third party concerned.

Automatic collection of information: We automatically collect certain information from your computer or mobile device when you visit our website. For example, we collect your IP address, the browser software used and the referring site.

2. How we use your personal data

We use the personal data you provide us only for specific purposes. This includes, but is not limited to, offering you our services, managing your registration and account, including access to and use of our website and posting your reviews, ratings and photos, managing and facilitating inquiries and reservations, communicating with you.

about your account or use of our site and services, respond to or follow up on your comments and questions, and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, use and improve our site and services, personalize your experience on our site, measure interest in and improve our site and services, notify you about promotions and special offers, allow you to enter a prize draw, contest or complete a survey, protect, investigate, and prevent fraudulent or unlawful activities, illegal or unauthorized activities, manage and protect our business, and resolve disputes or troubleshoot problems.

We will only use your personal data in accordance with the provisions of the law. In most cases, we will use your personal data in the following circumstances:

When it is necessary for the achievement of our legitimate interests (or those of a third party), provided that said interests do not contravene your interests or violate your fundamental rights.
With your consent.
When we need to comply with a legal or regulatory obligation.

Marketing

We want it to be easy for you to find out about the News related to the launch of a new collection, dates that will be available on our Website. events. One of the methods we use to achieve this is by sending email messages containing such information. Or specific information about your interests, related to our sector.

You will receive marketing messages from us if you have given your consent, if you have requested it or if you have purchased clothes or services from us and if you have not opted out of receiving marketing messages.

Each time you receive such an email, you can tell us if you do not want to receive them anymore, or reject the automatic notifications in the application or modify the settings of your mobile device to this end, for that type of message or marketing notification. You can cancel your subscription to each of these marketing communications at any time by clicking on the unsubscribe link, which you will find at the bottom of each of our communications.

3. With whom do we share your personal data?

HEAVEN may share your information with other parties, including other group companies, or third parties as indicated below. For example, if we sell or dispose of our business or any part of it, and your personal data relates to that part of our business sold or disposed of, or if we merge it with another company, we will share your personal data with the new owner of the business. or our merger partner, respectively.

Separately, if we are legally required to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.

We may also share your information if we believe, in our sole discretion, that such disclosure is necessary.

To comply with subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend ourselves against legal claims; or in other cases where the law requires it. In such cases, we reserve the right to raise or withdraw any objections or legal rights that we have;
to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of HEAVEN, our customers, or third parties; and in connection with our Terms of Use and other agreements.
In addition to what is set out above, you will receive a notification when your personal data is going to be shared with third parties, and you will be able to choose if you do not want us to share such information.

4. How long do we keep your personal data?

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including the purposes to satisfy any legal, accounting and regulatory reporting requirements.

We may retain certain information after the closure of your account, for example, if it is necessary to comply with our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights. If you decide to close your account, your personal data will generally no longer be visible to others on our Website within 30 days.

5. Cookies

We collect information through the use of cookies and other similar technologies. Cookies are small text files that are automatically saved to your computer or mobile device when you visit a website. They are stored through the Internet browser. Cookies contain basic information about the use of the Internet. The browser sends these cookies back to our Website each time you visit it so that it can recognize your computer or mobile device and thereby personalize and improve your experience.

6. Your rights

You can consult, complement or update the information you have provided us by accessing the “Personal Data” section of your account. You can also close your HEAVEN account by contacting us at info@heavenstrips.com

If you decide to close your account, we will deactivate it and remove your personal data. Remember that once your account is deleted, you will no longer be able to access purchases on our site, nor your personal information. However, you can open a new account at any time.

You can change your marketing preferences at any time, as long as your account remains active, by modifying it in your registration.

In accordance with applicable law, you have the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Below you can find more details and information on how and when you can exercise your rights. We will respond to your request within 30 days, but we have the right to extend this period to 45 days.

In accordance with applicable law, you may have the following rights in relation to your personal data:

Right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
The right to object to the processing of your personal data.
We will comply with your request unless we have a compelling overriding legitimate interest in the processing or we need to further process your personal data to establish, exercise or defend a legal claim.
Right to restrict the processing of personal data if:
You dispute the accuracy of your personal data, during the period in which we have to verify the accuracy of the personal data.
The processing is unlawful and you oppose the deletion of your personal data and request a restriction.
We no longer need your personal data for processing purposes, but you need your personal data for legal claims.
You have objected to the processing, during the period in which we have to verify the fundamental legitimate grounds. .
To exercise your rights you can submit a request by email to info@heavenstrips.com

7. How we protect your personal data
We want you to feel safe when using our services, at HEAVEN, we are committed to protecting the personal data we collect. Although no website can guarantee perfect security, we have implemented and maintain appropriate physical, administrative, technical and organizational measures to protect the personal data you provide to us against unauthorized or unlawful access, information disclosure, and against loss, damage, accidental alterations or destruction.
For example, only authorized employees can access personal data, and they can only do so to carry out permitted business functions. We also use encryption to transmit your personal data between our system and yours, as well as between our system and the system of parties with whom we share the confidential information; In addition, we use firewalls and intrusion detection systems to prevent unauthorized persons from gaining access to your personal data.

8. Information regarding minors

HEAVEN is a general audience site and does not offer services directed to children. We do not knowingly collect data related to minors. In the event that we become aware that a person under the age of 13 has submitted personal data to us, we will delete or destroy such information immediately

9. Changes to this Privacy Policy
HEAVEN may change or modify this Privacy Policy from time to time. We will indicate on the first page of this Privacy Policy the date that this Privacy Policy was last revised, and all revisions will be effective immediately upon posting. We will notify our members of any material changes to this Privacy Policy by sending a notice to the email address they have provided to us or by posting a notice on our website. We recommend that you check this Privacy Policy periodically to review the most current version.

10. How can you contact us?
If you have any questions or complaints about the processing of your personal data by us, please contact us at info@heavenstrips.com or by phone +34644210223